Legal

Terms & Conditions

Last updated: May 21, 2026

These Terms & Conditions apply to use of the MedhaLink AI website, pilot experiences, product access, and related services. Separate customer agreements may apply to paid subscriptions, implementation work, private deployments, or on-premise deployments.

Service Overview

MedhaLink AI helps organizations connect approved knowledge sources, ask source-backed questions, prepare governed work, and keep human review and oversight in the workflow. The service is intended for business use by authorized customer teams.

Customer Responsibilities

  • Use MedhaLink AI only for lawful business purposes
  • Connect only systems and data the customer is authorized to use
  • Review AI-assisted outputs before business use or external delivery
  • Keep account access, user permissions, and connected sources current

Acceptable Use

Customers and users must use MedhaLink AI responsibly and in line with their own internal policies, third-party platform rules, and applicable law.

  • Do not use the service to violate privacy, security, intellectual property, or other legal rights
  • Do not connect data without the required consent or authority
  • Do not attempt to bypass access controls or interfere with service operation
  • Do not rely on AI-assisted outputs as legal, medical, financial, or regulatory advice without qualified review

Customer Data and Integrations

Customers retain ownership of their business content. MedhaLink AI accesses connected systems only when approved by the customer and, where required, consented to by the user. Third-party integrations, including Google Workspace, remain subject to the third-party provider's terms and controls.

See our Privacy Policy and Google API Disclosure for additional details.

AI-Assisted Outputs

MedhaLink AI may provide summaries, drafts, source-backed answers, or workflow suggestions. These outputs are intended to support human work, not replace professional judgment. Users are responsible for reviewing outputs before relying on them, sharing them, or taking action.

Commercial Terms

Public website content does not create a binding subscription, pricing commitment, service-level commitment, or deployment commitment. Pilot scope, onboarding, implementation support, subscription terms, and deployment model are defined in the applicable customer agreement.

Contact

For questions about these terms, visit our Support page or contact us through the booking inquiry flow.